Delete your Butu account
You can delete your Butu account and personal data at any time. This page explains how, what is removed, and what we must keep by law.
Option 1 — Delete in the app (fastest)
- Open the Butu app and sign in.
- Go to Account → Settings (or Profile).
- Tap Delete account.
- Confirm. Your account is deactivated immediately and your personal data is deleted as described below.
The same steps apply in the Butu Driver, Partner, Food Delivery and Courier apps.
Option 2 — Request by email
If you can't access the app, email support@butu.com from the phone number or email on your account with the subject “Delete my account”. We verify ownership and complete the deletion within 30 days.
What gets deleted
- Your profile (name, phone number, email, photo).
- Your saved addresses and places.
- Your in-app chat messages, ratings and reviews.
- Your wallet profile and saved payment preferences (any remaining wallet balance should be withdrawn first).
- Uploaded documents and verification photos (for drivers, partners and delivery partners).
What we keep, and for how long
Some records are retained after deletion only where the law requires or to prevent fraud. They are not used to re-identify you for marketing.
| Trip, order & invoice records | Up to 7 years (statutory financial/tax requirement), then deleted. |
|---|---|
| Fraud / safety records | Up to 12 months where required to prevent abuse, then deleted. |
Good to know
- Deletion is permanent — you can't recover trips, orders or wallet history afterwards.
- Settle any outstanding balance and withdraw any wallet funds before deleting.
- If you have an active trip or order, complete or cancel it first.
Contact
Need help? Email support@butu.com.