Butu Terms of Service

Last updated: 19 October 2026. Please read these Terms carefully before using Butu.

1. Acceptance of these Terms

These Terms of Service (“Terms”) govern your use of the Butu customer app and the Butu Driver, Partner, Food Delivery and Courier apps, and this website (together, the “Platform”). By creating an account or using the Platform you agree to these Terms and to our Privacy Policy. If you do not agree, do not use Butu.

2. What Butu is

Butu is a technology platform that connects riders with independent drivers, customers with restaurants and merchants, and senders with independent delivery partners for ride-hailing, food delivery, courier/parcel delivery, car hire and fixed-route shuttle services. Butu is not a transport carrier, restaurant or courier company; those services are provided by independent third parties who use the Platform.

3. Eligibility & accounts

• You must be at least 18 years old and able to form a binding contract.
• You must provide accurate information and keep your account secure. You are responsible for activity under your account.
• Drivers, partners and delivery partners must provide valid identity, vehicle and registration documents and keep them current. Butu may verify, suspend or decline accounts that fail checks.

4. Bookings, orders & fares

• Fares, delivery fees and service charges are shown in the app before you confirm. Final amounts may vary with distance, time, waiting, tolls, demand and route changes.
• Shuttle seats and car-hire reservations are subject to availability and the operator's schedule and terms.
• You agree to pay all charges for the services you request, including applicable taxes, using your selected payment method (cash, card or wallet).

5. Cancellations & refunds

You may cancel a trip or order subject to the cancellation rules shown in the app. A cancellation fee may apply once a driver or partner has been assigned or has begun preparing/collecting. Refunds, where due, are returned to your original payment method or wallet.

6. Your responsibilities

• Use Butu lawfully and treat drivers, partners, delivery partners and other users with respect.
• Do not request or carry illegal, dangerous or prohibited items.
• Do not misuse the Platform, attempt to defraud it, or interfere with its operation or safety features.

7. Payments

Card and wallet payments are processed by our third-party payment providers. By paying through Butu you authorise the applicable charge. Butu may hold or reverse amounts in cases of suspected fraud, chargebacks or disputes.

8. Ratings, content & conduct

You may submit ratings, reviews and chat messages. Content must be accurate, lawful and not abusive. Butu may remove content or restrict accounts that breach these Terms.

9. Safety

Butu provides safety features including live trip sharing and an in-app SOS/emergency alert. These features assist but do not replace emergency services. In an emergency, contact local authorities directly.

10. Disclaimers & liability

The Platform is provided “as is”. To the extent permitted by law, Butu is not liable for the acts or omissions of independent drivers, partners or delivery partners, or for indirect or consequential loss. Nothing in these Terms limits liability that cannot be excluded by law.

11. Suspension & termination

You may stop using Butu and delete your account at any time (see Account & Data Deletion). We may suspend or terminate access for breach of these Terms, fraud, or risk to safety.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted here with a new “last updated” date. Continued use of Butu after changes means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes are subject to the exclusive jurisdiction of the competent courts of Nigeria, unless mandatory local law provides otherwise.

14. Contact

Questions about these Terms? Email support@butu.com.